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Website tutorials9K9000INC · Support
A little stuck?Let’s sort it out.
A question, an unexpected hiccup, or something that isn’t quite working? Find a useful guide or start a conversation with the team.
Find a helpful starting pointTalk to the team
Your next step starts here.
A little privacy.
A place to follow up.
Log in to open a private ticket, see the team’s replies, and keep your request in one place.
Before you start
Have the page or game name handy, along with what happened and any error message you saw.
Trouble signing in? Find our contact information.
Pick up the conversation
Your tickets.
Already asked us something?
Your tickets stay with the account you used to create them. Log in to read updates or add a reply.
Log in to view ticketsA helpful starting point
Sometimes, the next step is right here.
Something not connecting?
Check the status page for website and bot availability before opening a ticket.
Check service statusPeople behind the help.
Meet the 9000INC team and find our public team and moderation profiles.
Meet the support teamGood to knowA few details before you reach out.
What can I ask about?
Accounts, website features, games, Discord bots, giveaways, memberships, orders, billing, and advertising. Choose the closest category, or General when you’re unsure.
Who can see my ticket?
You and authorized support staff. Log in with the same account when you return. Don’t include passwords, sign-in codes, or full payment details.
How do I follow up?
Open a conversation from Your tickets and add a reply. “Your reply needed” means the team is waiting to hear from you; “With support” means your reply is waiting on staff.
All sorted?
You can close an open ticket from its conversation page. A reason is required. Closed tickets keep their history, but no longer accept replies; open a new ticket for more help.